Refund policy

1. Eligibility for Refunds

   • Physical Products: Refunds may be requested within 7 days of delivery if the item is unused, in its original packaging, and accompanied by proof of purchase.

   • Digital Products/Services: Due to their nature, refunds are only available if the product is defective or fails to meet the description. Requests must be submitted within 7 days of purchase.

2. Non-Refundable Items
   The following are not eligible for refunds:

   • Gift cards or downloadable software (if already accessed).

   • Custom-made or personalized items.

   • Services already rendered (e.g., consultations, subscriptions after use).

3. How to Request a Refund
   Contact us at [Your Email] with:

   • Your order number.

   • Proof of purchase (receipt/invoice).

   • A detailed reason for the refund request.

4. Processing Refunds

   • Approved refunds will be issued to the original payment method within 10 business days.

   • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).

5. Returns (Physical Products)

   • Customers are responsible for return shipping costs unless the return is due to our mistake.

   • We recommend using a trackable shipping method. Refunds will be processed after we receive the item.

6. Late/Missing Refunds
   If you haven’t received your refund, first check your bank account, then contact your payment provider. If unresolved, notify us.

7. Exceptions
   We reserve the right to deny refunds for abuse of this policy (e.g., excessive requests, fraudulent claims).

Contact Us:
For questions, email :kcy@petkcy.com