Shipping & Delivery
1.Processing Time
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Orders are processed within 5 business days (excluding weekends/holidays) after payment verification.
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Delays may occur during high-volume periods (e.g., holidays/sales), which will be communicated via email.
2. Shipping Options & Delivery Time
We offer the following shipping methods (rates calculated at checkout):
| Method | Delivery Time | Regions Covered |
|---|---|---|
| Standard Shipping | [15–20] business days | [Domestic/International] |
| Express Shipping | [15–20] business days | [Selected Countries] |
Note: Delivery times are estimates and not guaranteed. Customs delays may apply for international orders.
3. Shipping Rates
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Free shipping on orders over [Amount] (if applicable).
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Flat-rate or real-time carrier rates apply otherwise.
4. Order Tracking
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A tracking number will be emailed once your order ships.
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Track your package via [Carrier Name/Link].
5. International Shipping
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Customers are responsible for:
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Customs fees, taxes, or import duties (determined by your country).
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Providing accurate address/contact details.
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We do not cover return shipping for undeliverable/incomplete addresses.
6. Undeliverable Packages
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If a package is returned due to an incorrect address or failed delivery attempts:
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We will contact you to arrange reshipment (additional fees may apply).
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Refunds exclude original shipping costs.
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7. Lost/Damaged Packages
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Lost in Transit: Contact us within 7 days of the estimated delivery date for investigation.
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Damaged Items: Notify us within 7 days with photos of the damaged product/packaging.
8. Changes & Cancellations
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Order modifications/cancellations must be requested within 24 hours of purchase (before shipment).
9. Contact Us
For shipping inquiries, email :kcy@petkcy.com or visit www.petkcy.com.
